Privacy policy
Last updated:
This policy explains what personal data Portal Deliveries collects, why, and what your rights are. Portal Deliveries is a trading name of Tempist Ltd, a company registered in England and Wales (company no. 12214799), registered office Flat 4006, Hobart Building, 2 Wards Place, London E14 9TZ. Our warehouse is at Unit 1, 323 Ilderton Road, London SE15 1NW.
For any privacy question or request, email enquiries@portaldeliveries.co.uk or call 07456 318528 (Mon–Fri, 10am–5pm).
Who this policy covers
- Visitors to this website and people who book a call with us. We decide how this data is used, so we're the controller.
- Our clients, meaning the brands we work for, and the people at those brands we deal with. We're the controller for this data too.
- Our clients' customers, meaning people who order from a brand that uses us. We handle their details only to store, pack, ship and return orders on the brand's instructions, so we're a processor and the brand is the controller. If you bought from one of our clients, their privacy policy applies, and you can contact them or us about your data.
What we collect and why
When you book a call. Our booking form asks for your name, work email, store website, monthly order volume and what you sell, and passes these to our booking calendar (Calendly) along with any estimate you made in our cost calculator. We use them to prepare for and hold the call and to send you a costing. Our lawful basis is legitimate interests: responding to an enquiry you started.
When you become a client. We keep contact details for the people we work with, billing and company details, and our messages with you, including on WhatsApp. We need these to deliver our contract with you and to meet tax and accounting rules.
When we fulfil orders for a client. We process each end customer's name, delivery address, email and phone number where the brand provides them, order contents, tracking, return reasons and any address change they make before dispatch. For international parcels we also send customs details to the carrier. We use this only to fulfil and return orders as the brand instructs.
When you visit this website. Our hosting provider records standard technical data such as your IP address and browser type to keep the site running and secure. We don't use advertising or tracking cookies.
Who we share data with
We don't sell personal data. We share it only with the services we need to run the business:
- Webflow, which hosts this website, and Google Fonts, which supplies its typefaces.
- Calendly, for booking calls.
- WhatsApp (Meta), for messages with our clients.
- Royal Mail and FedEx, which deliver and return parcels.
- Shopify and Wix, which connect our clients' stores to our warehouse system.
- The cloud providers that host our warehouse management system, and our accountants.
Some of these providers process data outside the UK, including in the United States. Where they do, we rely on UK adequacy regulations or the UK's approved data transfer agreements to protect it.
How long we keep it
- Enquiries that don't lead to working together: up to 2 years.
- Client and billing records: 6 years after the end of the contract, as tax law requires.
- End-customer order data: for as long as our contract with the brand requires, then deleted or returned to the brand.
Your rights
You can ask us for a copy of your data, or ask us to correct it, delete it, limit how we use it, object to us using it, or send it to you or someone else in a portable format. Email us and we'll reply within one month. There's no charge.
If you're unhappy with how we've handled your data, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Keeping data secure
Access to our warehouse system is limited to our staff and each client's own team, every change to stock and orders is logged, and data is sent over encrypted connections.
Changes to this policy
We'll update this page if how we use data changes, and change the date at the top.
